Refund Policy

 

Effective Date: March 24, 2026

1. Custom Digital Goods Create Pixel LLC specializes in custom digital design, branding, and video production. Because our services require dedicated time, labor, and creative resources from our team, our refund policy reflects the custom nature of our work.

2. Cancellation Before Work Commences If you place an order and request a cancellation before our team has begun any design, editing, or creative work on your project, you are eligible for a full 100% refund.

3. No Refunds After Work Has Commenced Once our team has started working on your project, all sales are final. We do not offer refunds, partial or full, for work that is already underway or completed. By purchasing our services, you agree to this strict no-refund policy for commenced work.

4. Revisions and Quality Guarantee We are committed to delivering high-quality assets. Instead of refunds, we offer a dedicated revision process (as outlined in your specific project package) to ensure the final product meets your expectations and project brief. We will work with you to make sure you are satisfied with the final result.

5. Contact Us If you have a billing issue, a question about a recent order, or need to request a cancellation before work has started, please contact our support team immediately at:

Email: support@create-pixel.com

Address: Create Pixel LLC, 8206 LOUISIANA BLVD NE, STE A #8522, ALBUQUERQUE, NM 87113

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